Jennifer Menard has a stellar reputation in the industry for steering her teams to meet the highest standards for clients. She credits her track record in large part to her belief in the value of people and connection.
Jennifer’s approach is unique - she ensures shared understanding of the client’s wants, needs, challenges, and her teams collaborate closely to implement the client’s vision. Jennifer has created an exceptionally engaged, energetic work culture at B@YS where everyone pulls together to deliver excellent results.
Jennifer cares about respectful and transparent relationships with clients, candidates and employees. Driven by these values, B@YS operates in the spirit of true partnership, where each challenge and success is recognized and supported.
In 2008, Jennifer joined The Bagg Group as a Staffing Manager and soon was recruiting and managing accounts for Bagg’s top clients within various industries. She was promoted to Business Development Manager in 2010 where she stamped her name, brand and big mark in the business. In 2013, Jennifer launched Bagg @ Your Service and as its General Manager, grew the division quickly through her dedication to ensuring exemplary service. In 2017, Jennifer was also appointed General Manager of Bagg Technology Resources Inc., which is a leader in IT staffing solutions, operating on the same principles as B@YS.
Jennifer, this profession is clearly the perfect match for you. Did you always know you wanted to work in staffing?
I always had a passion for hospitality. However, my vocation with Bagg found me – I didn’t find it. I was pursuing dental studies, and worked in hospitality to pay for school. One day, while working at the Air Canada Centre in Fan Recovery, my boss asked me to resolve an issue for Geoff Bagg and his guests. Geoff who is the President of the Bagg Group and knows a thing or two about potential, was impressed by how I handled the situation, and suggested I’d be a great fit for his firm.
At the time I thought nothing of it. I graduated and went to work in a dental office. Three months into my new role, I knew I was in the wrong field. Having worked for Maple Leaf Sports & Entertainment at the Air Canada Centre since 2006, I was driven by creating memorable fan experiences during national sports games, concerts and special events.
A gut feeling kept urging me to re-connect with Geoff. I trusted that and took Geoff up on his offer one year later.
B@YS receives top ratings for client and employee satisfaction, and your staff are known not just for their skills, but their great attitude. What’s your secret sauce?
Our vision. We live and breathe the notion that our purpose is bigger than all of us. We bring our best selves to work every day and in turn, we affect other people’s lives for the better. Who we are, and how we operate, helps people.
We never forget that our part matters – we're all a valuable part of creating memorable experiences and bringing the best out of people for people. And that fuels our passion, keeping all of us motivated, innovative and deeply engaged.
You list respect and transparency at the top of your values when it comes to clients, candidates and employees. What does this mean for your employees?
We treat people well and we are honest – even if it hurts us at times. We don't discriminate. If anything, we accommodate as much as we can. We are different from most of our competitors in that our employees are on our payroll – versus being contractors. This enables us to provide the highest, and the best, Health & Safety training, WSIB and Liability insurance coverage in our field. The safety and well-being of our employees is immensely important and our clients can leave the ultimate liability on us.
How do you bring the best out of people?
Be your best self first, then give back. I ask staff and employees to try and integrate the following three things into their workday, every day:
At the end of the day, we recognize our achievements and our people daily. As a company, there's nothing more rewarding than celebrating how we have moved the needle in someone's life.